We strive to give you our very best in order to enhance your spa experience with us. We adhere to certain policies to benefit you, and create a harmonious environment where our therapists can focus on your needs. We know you will have a pleasant experience with us as we strive to exceed your expectations!
Arrive 15 minutes prior to your first treatment to allow ample time to check in and prepare for your treatment. Arriving late will, unfortunately, limit the time for your treatment, reducing its effectiveness and your pleasure. Your treatment will end on time so that the next guest is not delayed.
If arrival is delayed, we will make every effort to accommodate your full appointment but this is not always possible. Service time may be abbreviated to avoid delays for other guests as treatments and are charged at full value. Appointments missed by 15 minutes or more are cancelled and charged to the credit card on file for the reservation in question. Last minute changes to appointments are made at the discretion of management and only possible if a service appointment is available and other guests are not inconvenienced.
CANCELLATION & NO SHOW POLICY
We respectfully request at least 12 hours notice if a guest cannot join us for their scheduled reservation. Otherwise, we charge 50% of the reservation made to the credit card on file to compensate our staff for missed wages. We do not provide refunds for cancelled/no show appointments.
PAYMENTS & GRATUITY
The Now Massage Boutique accepts cash, MasterCard, Visa, and American Express as payment.
Boutique guests under 18 years of age must be accompanied by a parent or guardian. In the event they are not present, a waiver must be filled out and signed by the parent or guardian prior to the start of the service.
As a courtesy to other guests, please maintain a quiet level of conversation. Cell phones and all mobile devices must be turned off when entering the spa.
PRICES SUBJECT TO CHANGE
We are constantly expanding our services to bring you the latest and greatest. Although we make every effort to keep our website and spa menu updated, please note that prices and services are subject to change at any time. We love having you as a guest but we do reserve the right to refuse service at any time, to anyone, for any reason.